Contact Us
If you have any questions about us or suggestions, please contact us at:
Xenoera By Shanghai Qixiang International Co., Ltd
[Email Address]: service@xenoera.com ( After Sale: aftersale@xenoera.com.com) [Phone Number]: +1 (650) 305 0648
Thank you for trusting Xenoera!
Privacy Policy
Welcome to Xenoera(“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose information when you visit our website and use our services.
1. Information We Collect
Personal Information:
•Registration Information: When you create an account on our website, we collect your email address, username, password, and other relevant details.
•Purchase Information: When you make a purchase, we collect details related to your transaction, including payment information.
•Contact Information: If you contact us for support or inquiries, we collect your name, email address, and any other information you provide.
Usage Information:
•Device Information: We collect information about the devices you use to access our services, including IP address, browser type, and operating system.
•Activity Information: We collect information about your activity on our website, including pages visited, time spent on the site, and click data.
2. How We Use Your Information
We use the information we collect for the following purposes:
•To Provide Services: To process your orders, manage your account, and provide customer support.
•To Improve Our Services: To understand how users interact with our website and improve user experience.
•To Communicate With You: To send you updates, promotional materials, and other information related to our services.
•To Ensure Security: To protect against fraud, unauthorized transactions, and other liabilities.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
•Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
•Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
•Access and Correction: You have the right to access and correct your personal information.
•Deletion: You have the right to request the deletion of your personal information.
•Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
•Objection and Restriction: You have the right to object to or request the restriction of the processing of your personal information.
To exercise these rights, please contact us at service@xenoera.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Xenoera By Shanghai Qixiang International Co., Ltd
[Email Address]: service@xenoera.com [Phone Number]: +1 (650) 305 0648
Thank you for trusting Xenoera with your information. We are committed to providing you with a safe and secure experience.
Refund and Returns Policy
At Xenoera, we strive to provide high-quality electronic and virtual products to our customers. Please review our refund and returns policy below to understand our guidelines and procedures.
1. All Sales Are Final
Due to the nature of our products, all sales of electronic or virtual products are final. Once a product is purchased, it is non-refundable and non-returnable. We do not offer refunds or exchanges for any products sold.
2. Service Completion
We are committed to completing your service within 24 hours of purchase. If you experience any delays, please contact our support team for assistance.
3. Quality Issues
If you encounter any quality issues with your purchased product, please contact us immediately. We take quality concerns seriously and will work to resolve any issues as quickly as possible.
4. Contact Us
For any quality-related issues, please reach out to our aftersales support team at:
Email: aftersale@xenoera.com
Our team is available to assist you and ensure that any problems are addressed promptly.
5. Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and you are advised to review this policy periodically for any updates.
Thank you for choosing Xenoera. We appreciate your understanding and cooperation.
